Platform Guidelines

Platform Guidelines for Therapy Sessions

At My Rafiky, we are committed to providing a safe, respectful, and supportive space for both clients and therapists. To ensure that everyone has the best possible experience, we’ve established these guidelines:

Respectful Communication

Use Respectful Language: Please use language that is kind, non-offensive, and respectful. The goal of therapy is to foster understanding and healing.
Stay Focused on Wellness Avoid making inappropriate comments or jokes, and keep the conversation focused on your mental health and wellness.
Active Listening and Openness: Engage in the session with an open mind and heart. Both clients and therapists should listen actively to each other’s thoughts, feelings, and needs.

Professional Boundaries

Maintain Professionalism: The relationship between therapist and client should always remain professional. Avoid personal or romantic discussions, and respect the boundaries set by the therapist.
Respecting Boundaries: Clients should refrain from asking personal questions about the therapist’s life outside of the session. Similarly, therapists will focus on offering guidance to support your mental health journey.
No Sexual or Inappropriate Advances: We expect both clients and therapists to maintain professional conduct. Any inappropriate comments, gestures, or behavior will not be tolerated and may lead to immediate action, including termination of the session.

Therapeutic Environment

Create a Safe and Respectful Space: Choose an environment that is free of distractions for both you and your therapist. Dress appropriately and ensure privacy for video sessions.
Respectful Conduct: Please avoid any behavior that could make the session uncomfortable for either party. Sessions should remain respectful and focused on personal growth.
Be Punctual: Arriving on time ensures that you make the most of your session. If you need to reschedule, please do so with advance notice.

Session Expectations

Therapist’s Role: Your therapist is there to provide guidance on mental health, emotional well-being, and personal growth. They will not provide physical therapy, medical care, or legal advice.
Openness and Honesty: We encourage clients to share their feelings, concerns, and expectations, though we understand that it may take time to feel comfortable. Therapy is a process, and there’s no rush to open up. Share what feels right for you at your own pace.
Respect the Therapist's Guidance: While it’s important to express yourself, it’s equally important to remain open to the therapist’s professional insights and guidance. They are here to help you navigate challenges and meet your wellness goals.

Platform Guidelines for Wellness Companion or Listener Sessions

To create a safe, respectful, and productive space for your Wellness Companion or Listener sessions, please adhere to the following guidelines:

Respectful Communication

Use Respectful Language: Communicate in a way that is kind, empathetic, and non-offensive. Please refrain from using hurtful or disrespectful language during your session.
Stay Focused on Wellness: Keep the conversation focused on your mental health, wellness, and self-care. Avoid bringing up irrelevant or inappropriate topics that do not align with the session’s purpose.
Active Participation: Engage in the session with an open mind, sharing your thoughts and feelings honestly, while respecting the companion’s role in guiding the conversation.

Boundaries

Respect the Companion’s Boundaries: Wellness companions or listeners are here to support your wellness. Refrain from asking personal, irrelevant questions (e.g., about their appearance, life, or relationships).
No Inappropriate Behavior: Do not make sexual advances, inappropriate comments, or engage in behavior that could make the companion uncomfortable.
No Outside Contact: You should not attempt to contact wellness companions or listeners outside of the platform or request personal contact details. All communication should take place within the platform to ensure privacy and safety for both parties.

Confidentiality and Privacy

Maintain Confidentiality: Your wellness companion or listener will respect your privacy. Please also respect the confidentiality of the session and refrain from sharing any details outside the platform.
No Recording or Sharing Content: Do not record or share the session in any form without the companion's explicit consent.

Session Expectations

Respect the Companion’s Role: The wellness companion or listener is here to guide the session focused on wellness. Avoid making requests for services or advice that are beyond the scope of the session.
Respect the Companion’s Time and Boundaries: If you need to reschedule, please notify the platform ahead of time. Avoid requesting additional sessions or contact beyond what has been scheduled.
Appropriate Attire: Dress appropriately for video sessions to maintain a respectful and comfortable atmosphere for both you and your wellness companion or listener.
Respectful Behavior: Avoid engaging in any behavior or gestures that could make the wellness companion or listener uncomfortable during your session.

Consequences of Violating Guidelines

Immediate Termination of Session: Any violations of these guidelines during your Wellness Companion or Listener session may lead to the immediate termination of the session. Such sessions will not be continued, rescheduled, or refunded.
Account Suspension or Termination: If inappropriate behavior continues, your account may be temporarily or permanently suspended.